Shipping & Returns | MagpieCreativeStudio
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SHIPPING & RETURNS

Shipping Policy

Shipping Policy for Magpie Creative Studio
Effective Date: 1/1/2024

At Magpie Creative Studio, we aim to provide a seamless shopping experience for both digital and physical products. Please review our shipping policies below for details on delivery and processing times.

1. Digital Products

  • Instant Access: Once your purchase is complete, digital items are available immediately. You can access your downloads via your registered email or by logging into your account on our website.

  • Processing Time: Digital orders are processed instantly and sent to the email address provided during checkout. If you do not receive your files, please check your spam/junk folder or contact us at samantha@magpiecreativestudio.com for assistance.

2. Physical Products

  • Processing Time: Orders for physical items are prepared and shipped within 1-3 business days of purchase.

  • Shipping Method: We ship all physical products via the United States Postal Service (USPS) unless an alternative shipping method is requested at the time of purchase. Additional fees may apply for alternate carriers.

  • Shipping Rates: Shipping costs are calculated based on current USPS rates and will be displayed at checkout.

3. Delivery Timeframes

  • USPS Delivery: Delivery times vary depending on your location and chosen USPS shipping method. Estimated delivery dates will be provided at checkout.

  • International Orders: Please note that international shipping times and costs may vary based on destination and customs processing.

4. Order Tracking

For physical products, you will receive a tracking number via email once your order has shipped. You can use this number to track your package directly on the USPS website or through the carrier’s tracking portal.

5. Issues with Shipping

  • Lost or Delayed Orders: If you suspect your physical order has been lost or delayed, please contact us at [your email address], and we will assist in resolving the issue.

  • Incorrect Addresses: Ensure that your shipping address is accurate at checkout. We cannot be responsible for packages delivered to incorrect addresses provided by the customer.

6. Contact Us

If you have questions about your order or need assistance with shipping, please contact us:
Email: samantha@magpiecreativestudio.com

Return & Exchange Policy

Refund and Return Policy for Magpie Creative Studio
Effective Date: 1/1/2024

At Magpie Creative Studio, customer satisfaction is our priority. Please review our policies for refunds and returns, outlined below.

1. Digital Products

Due to the nature of digital downloads, we do not offer refunds or exchanges on digital products. However, if you experience any issues, such as receiving the wrong file or encountering a technical problem, please contact us at samantha@magpiecreativestudio.com .We will resolve the issue promptly, whether that means replacing the file or providing support to ensure your satisfaction.

2. Physical Products

We accept returns of physical products under the following conditions:

  • Eligibility: Items must be unused, in their original condition, and returned within 30 days of delivery.

  • Refund Amount: Upon receiving and inspecting the returned item, we will issue a full refund for the purchase price.

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

To initiate a return, please contact us at samantha@magpiecreativestudio.com with your order details and reason for the return.

3. Exceptions

We reserve the right to refuse returns or refunds in the following situations:

  • The physical product shows signs of use or damage caused by the customer.

  • The return request is made after the 30-day return window.

4. How to Request a Refund or Return

  1. Contact Us: Email us at samantha@magpiecreativestudio.com with your order number and a description of the issue.

  2. Approval Process: For physical product returns, we will provide you with return instructions, including the shipping address.

  3. Refund Timeline: Refunds for physical products will be processed within 5-7 business days of receiving the returned item.

5. Contact Us

If you have questions about this policy or need assistance, please reach out to us via email at samantha@magpiecreativestudio.com

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